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The Founder and CEO of the industry-disrupting hair color giant "},{"_key":"74bfc4001fe85","_type":"span","marks":["b009a83d8bfb"],"text":"Madison Reed"},{"_key":"74bfc4001fe86","_type":"span","marks":[],"text":" opened up about her unexpected leap from finance and venture capital into beauty, and what it takes to lead with purpose and gratitude. 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Aren't we excited?’ Madison took me by the hand and took me into my home office and said, ‘Mommy, welcome.’ That's part of the reason why the company is called Madison Reed."}],"markDefs":[],"style":"normal"},{"_key":"b7adb4205603","_type":"block","children":[{"_key":"efeba51b71f10","_type":"span","marks":["strong"],"text":"On building a board that believes"}],"markDefs":[],"style":"heading2"},{"_key":"c9ba55d9b8b3","_type":"block","children":[{"_key":"d03225006f270","_type":"span","marks":[],"text":"Money matters when you're building a company, but the people around you matter more. As she explains to her fellow entrepreneurs: You don't just need funding. 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To face it, she writes down what she’s scared of and why, which helps her recognize that there’s an answer for everything, along with people who can help. “By facing a fear and breaking it down, you can move through it to tackle whatever is in front of you.”"}],"markDefs":[],"style":"normal"},{"_key":"8e838ae6b9ad","_type":"block","children":[{"_key":"1be3776236111","_type":"span","marks":["strong"],"text":"On finding your genius"}],"markDefs":[],"style":"heading2"},{"_key":"6ae6f8cdf695","_type":"block","children":[{"_key":"08444a3ae58b0","_type":"span","marks":[],"text":"Errett says her leadership evolved when she stopped trying to be good at everything and started leaning into what came naturally. She calls it \"finding your genius:\" identifying the handful of things that flow through you effortlessly”"}],"markDefs":[],"style":"normal"},{"_key":"0810612905ec","_type":"block","children":[{"_key":"a230038ac5cb0","_type":"span","marks":[],"text":"For her, that genius is taking hard problems, breaking them down, and building teams to solve them in ways that create a positive impact for both the team and the people they serve."}],"markDefs":[],"style":"normal"},{"_key":"cbbdf86d63e0","_type":"block","children":[{"_key":"aba77245d1090","_type":"span","marks":[],"text":"\"Leadership is a personal journey,\" she says. \"The more vulnerable you let yourself be to that journey, the better your life gets. That doesn't mean you don't have to make hard choices, and it doesn't mean it's all good news. But what you do in your career — if you find that sweet spot — that's when the magic can really start.”"}],"markDefs":[],"style":"normal"},{"_key":"a1b8f82c74c9","_type":"block","children":[{"_key":"951e128111970","_type":"span","marks":["strong"],"text":"On leading with love and gratitude"}],"markDefs":[],"style":"heading2"},{"_key":"083a81a7011b","_type":"block","children":[{"_key":"ff0791be5a8a0","_type":"span","marks":[],"text":"Before Madison Reed sold a single tube of hair color, Errett established five company values, love, joy, courage, trust, and responsibility, and they're still the same today."}],"markDefs":[],"style":"normal"},{"_key":"0b690c0e1d04","_type":"block","children":[{"_key":"46952b430b930","_type":"span","marks":[],"text":"Having love as a company value might sound surprising for a business built on competitive retail and complex supply chains, but for Errett it’s simple: “If you don't love what you do, what’s your motivation to waste the preciousness of every day? The amount of gratitude that we have equals the amount of happiness. Full stop.”"}],"markDefs":[],"style":"normal"},{"_key":"70bb95f37d1c","_type":"block","children":[{"_key":"dad5b731ae780","_type":"span","marks":[],"text":"Love shows up at Madison Reed in concrete ways. Every Wednesday at 12:15 PT, Amy has lunch with the entire company. New hires introduce themselves with two truths and a lie. When people leave Madison Reed, she announces their departure wishing them the best and thanking them for everything they did for the company."}],"markDefs":[],"style":"normal"},{"_key":"10ba3af9b87b","_type":"block","children":[{"_key":"412995d86e780","_type":"span","marks":[],"text":"\"When people decide to leave, I say: 'You go out and slay it,” Errett says, “That's what I want for them.\""}],"markDefs":[],"style":"normal"},{"_key":"29a4063f60c5","_type":"block","children":[{"_key":"78c6f61083480","_type":"span","marks":[],"text":"\"We stand on the shoulders of every person at Madison Reed who's come before us, whether we know each other or not. We're setting an example for each other and for the next generation of women who have the ability to do some things that maybe we didn't, or our moms didn't. 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You’re standing at the edge of a room that was built without you in mind, being asked to walk in and prove yourself all over again. That feeling isn’t inadequacy. It’s pattern recognition. You’ve been here before."}],"markDefs":[{"_key":"6f1676751621","_type":"link","href":"https://chief.com/category/ai-the-future-of-work"}],"style":"normal"},{"_key":"b2130432042c","_type":"block","children":[{"_key":"f5cbbcd67d360","_type":"span","marks":[],"text":"The real gender gap in AI is in trust. Not a lack of trust in AI, but a lack of trust in ourselves, reinstalled by a system that has always asked us to know more, move faster, and earn the right to be heard. That system has a new name. It’s called the AI race, and it’s running the same play."}],"markDefs":[],"style":"normal"},{"_key":"1c293a1422fa","_type":"block","children":[{"_key":"b5f4431937770","_type":"span","marks":[],"text":"That thinking is keeping us stuck, measuring the wrong thing. Daily AI usage, adoption speed, technical fluency: These are knowledge economy metrics applied to a new tool. And the knowledge economy — the era when competitive advantage came from who had the most information and moved the fastest — has just been disrupted by the very technology everyone is racing to master."}],"markDefs":[],"style":"normal"},{"_key":"0dddc71db9b0","_type":"block","children":[{"_key":"3c81d9e065c90","_type":"span","marks":[],"text":"AI has commoditized knowledge. When everyone has access to the same information at the same speed, knowing more no longer gives you an edge. What matters now is what you do with it. It’s about "},{"_key":"3c81d9e065c91","_type":"span","marks":["35ed4a07d47a"],"text":"having the judgment"},{"_key":"3c81d9e065c92","_type":"span","marks":[],"text":" to decide what’s worth building and the discernment to understand what a decision will do to people, culture, and trust, not just to output."}],"markDefs":[{"_key":"35ed4a07d47a","_type":"link","href":"https://chief.com/articles/wisdom-becomes-our-competitive-advantage-in-the-ai-era"}],"style":"normal"},{"_key":"d39526548b14","_type":"block","children":[{"_key":"bf2ac1700bb00","_type":"span","marks":[],"text":"Women are adept at the "},{"_key":"bf2ac1700bb01","_type":"span","marks":["42dbedf39cae"],"text":"relational intelligence"},{"_key":"bf2ac1700bb02","_type":"span","marks":[],"text":" required to guide people through this transformation precisely because they’ve navigated systems that weren’t built for them for generations, often without recognition or reward."}],"markDefs":[{"_key":"42dbedf39cae","_type":"link","href":"https://chief.com/articles/esther-perel-relationship-building"}],"style":"normal"},{"_key":"e67c19a29c0b","_type":"block","children":[{"_key":"2939f66762ef0","_type":"span","marks":[],"text":"The Intelligence We’ve Been Talking Around"}],"markDefs":[],"style":"heading2"},{"_key":"1765b1f3f7ff","_type":"block","children":[{"_key":"a55d92306b120","_type":"span","marks":[],"text":"When we talk about human skills, we tend to default to empathy, judgment, and decision-making. But that’s still thinking in isolation, focusing on one person’s capability at a given moment. What makes human intelligence truly irreplaceable in this era is something more than that. It’s the capacity to sense the dynamics between people; to understand cause and effect not just linearly but synthetically — how decisions, people, and culture weave together over time."}],"markDefs":[],"style":"normal"},{"_key":"0a1ebd5a2f03","_type":"block","children":[{"_key":"6adcbbda726f0","_type":"span","marks":[],"text":"This is the intelligence that builds the conditions for innovation. When you understand the system well enough to know what the problem is and how the people involved can solve it. It’s process thinking in workplaces that used to only reward results. It’s systems awareness in a world that has been taught to measure outputs, not impact."}],"markDefs":[],"style":"normal"},{"_key":"0e45c5894d02","_type":"block","children":[{"_key":"125dfab434970","_type":"span","marks":[],"text":"This is how care becomes operational as a practice of attention. Paying attention to what’s happening between people, not just to what’s being produced. Noticing what isn’t being said. Tracking what a decision costs in human terms before the dashboard catches up. That attentional practice is what holds a team together under pressure, what makes collective intelligence possible, and what allows leaders to sense what’s emerging before it becomes a crisis. They pause to discern how a decision made today shapes the trust, cohesion, and capability available six months from now."}],"markDefs":[],"style":"normal"},{"_key":"435a43a4d728","_type":"block","children":[{"_key":"cbe9cd0cad440","_type":"span","marks":[],"text":"The research confirms it: According to a recent study by "},{"_key":"cbe9cd0cad441","_type":"span","marks":["05962be092a6"],"text":"Chief and The Harris Poll"},{"_key":"cbe9cd0cad442","_type":"span","marks":[],"text":", 71% of women leaders are already the first in their organizations to notice emerging risks before they become crises. That’s what practiced relational attention looks like in a living system. That’s what you’ve been doing — perhaps without calling it intelligence, perhaps without being recognized for it — every time you read a room, sensed what wasn’t being said, or understood what a decision would cost in ways that didn’t show up on any metric."}],"markDefs":[{"_key":"05962be092a6","_type":"link","href":"https://chief.com/women-leaders-agentic-ai-study-2026"}],"style":"normal"},{"_key":"fc2d07fadeaa","_type":"block","children":[{"_key":"94d3640837e60","_type":"span","marks":[],"text":"That capacity was never soft. It was always the infrastructure. And now the infrastructure is the point."}],"markDefs":[],"style":"normal"},{"_key":"767e6dd17115","_type":"block","children":[{"_key":"f9722da046e40","_type":"span","marks":[],"text":"Crossing the Bridge From Self-Doubt to Self-Trust"}],"markDefs":[],"style":"heading2"},{"_key":"e353b6c9633a","_type":"block","children":[{"_key":"7895315b50850","_type":"span","marks":[],"text":"So, why are so many women still standing outside the room when it comes to AI?"}],"markDefs":[],"style":"normal"},{"_key":"c24f9f2c109c","_type":"block","children":[{"_key":"42259f54cc6a0","_type":"span","marks":[],"text":"Because we were taught to think in goals and results and translate ourselves into that language to be heard. To lead with the outcome, justify with the data, and keep the relational thinking that got us there quietly in the background. Over time, that translation becomes self-erasure — the process was always the real work, but the result was all that counted. You stop trusting the way you think because the culture kept telling you it wasn’t rigorous enough, fast enough, certain enough."}],"markDefs":[],"style":"normal"},{"_key":"9986b36a0154","_type":"block","children":[{"_key":"adba07a904730","_type":"span","marks":[],"text":"The bridge from self-doubt to self-trust isn’t built by accumulating more credentials or waiting until you feel certain. It’s built by returning to your own intelligence — the process-oriented, relationally aware, cause-and-effect thinking that was always there — and trusting it enough to lead from it."}],"markDefs":[],"style":"normal"},{"_key":"2d985e523a43","_type":"block","children":[{"_key":"235dcbed2c380","_type":"span","marks":["strong"],"text":"Here’s what that practice looks like in real time."},{"_key":"235dcbed2c381","_type":"span","marks":[],"text":" "}],"markDefs":[],"style":"normal"},{"_key":"4a07339a552b","_type":"block","children":[{"_key":"c68d8760cc2f0","_type":"span","marks":[],"text":"Before the meeting, the decision, the conversation that matters, pause. Start in the body: breathe deeply into your belly, notice if your mind is racing or present, whether you’re in a state of reaction or readiness."}],"markDefs":[],"style":"normal"},{"_key":"fdbaa49f1fbf","_type":"block","children":[{"_key":"a1d519f225250","_type":"span","marks":[],"text":"From that grounded place, ask yourself: "},{"_key":"a1d519f225251","_type":"span","marks":["em"],"text":"What do I need right now so that I can lead this well?"}],"markDefs":[],"style":"normal"},{"_key":"1b7a47849fda","_type":"block","children":[{"_key":"3791e8a77dc70","_type":"span","marks":[],"text":"Then move outward to the work itself. Ask: "},{"_key":"3791e8a77dc71","_type":"span","marks":["em"],"text":"What is this for? Who is it for? Why does it matter? "},{"_key":"3791e8a77dc72","_type":"span","marks":[],"text":"Those three questions align intention with attention. They ground you in purpose before you act, return you to your North Star, and reconnect you with what you care about. That’s how you move from reactive to intentional, from translating yourself into the old language to leading from the one you were already thinking in."}],"markDefs":[],"style":"normal"},{"_key":"30b45dc376c9","_type":"block","children":[{"_key":"91a411a3cbf10","_type":"span","marks":[],"text":"Do it with your team. Pause together. Ask together. That’s where collective intelligence begins — and where the shift from workforce to force of work, from silos to ecosystem, from competition to cohesion, and from human in the loop to human in the lead."}],"markDefs":[],"style":"normal"},{"_key":"76842f7e7dc8","_type":"block","children":[{"_key":"160eb69b9bab0","_type":"span","marks":[],"text":"Human-Powered. Care-Driven. Built to Last."}],"markDefs":[],"style":"heading2"},{"_key":"4e2ae9832094","_type":"block","children":[{"_key":"533ffb9819b70","_type":"span","marks":[],"text":"It’s not fair to call the hesitation many women feel around AI right now imposter syndrome. 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You’re standing at the edge of a room that was built without you in mind, being asked to walk in and prove yourself all over again. That feeling isn’t inadequacy. It’s pattern recognition. You’ve been here before."}],"markDefs":[{"_key":"6f1676751621","_type":"link","href":"https://chief.com/category/ai-the-future-of-work"}],"style":"normal"},{"_key":"b2130432042c","_type":"block","children":[{"_key":"f5cbbcd67d360","_type":"span","marks":[],"text":"The real gender gap in AI is in trust. Not a lack of trust in AI, but a lack of trust in ourselves, reinstalled by a system that has always asked us to know more, move faster, and earn the right to be heard. That system has a new name. It’s called the AI race, and it’s running the same play."}],"markDefs":[],"style":"normal"},{"_key":"1c293a1422fa","_type":"block","children":[{"_key":"b5f4431937770","_type":"span","marks":[],"text":"That thinking is keeping us stuck, measuring the wrong thing. Daily AI usage, adoption speed, technical fluency: These are knowledge economy metrics applied to a new tool. And the knowledge economy — the era when competitive advantage came from who had the most information and moved the fastest — has just been disrupted by the very technology everyone is racing to master."}],"markDefs":[],"style":"normal"},{"_key":"0dddc71db9b0","_type":"block","children":[{"_key":"3c81d9e065c90","_type":"span","marks":[],"text":"AI has commoditized knowledge. When everyone has access to the same information at the same speed, knowing more no longer gives you an edge. What matters now is what you do with it. It’s about "},{"_key":"3c81d9e065c91","_type":"span","marks":["35ed4a07d47a"],"text":"having the judgment"},{"_key":"3c81d9e065c92","_type":"span","marks":[],"text":" to decide what’s worth building and the discernment to understand what a decision will do to people, culture, and trust, not just to output."}],"markDefs":[{"_key":"35ed4a07d47a","_type":"link","href":"https://chief.com/articles/wisdom-becomes-our-competitive-advantage-in-the-ai-era"}],"style":"normal"},{"_key":"d39526548b14","_type":"block","children":[{"_key":"bf2ac1700bb00","_type":"span","marks":[],"text":"Women are adept at the "},{"_key":"bf2ac1700bb01","_type":"span","marks":["42dbedf39cae"],"text":"relational intelligence"},{"_key":"bf2ac1700bb02","_type":"span","marks":[],"text":" required to guide people through this transformation precisely because they’ve navigated systems that weren’t built for them for generations, often without recognition or reward."}],"markDefs":[{"_key":"42dbedf39cae","_type":"link","href":"https://chief.com/articles/esther-perel-relationship-building"}],"style":"normal"},{"_key":"e67c19a29c0b","_type":"block","children":[{"_key":"2939f66762ef0","_type":"span","marks":[],"text":"The Intelligence We’ve Been Talking Around"}],"markDefs":[],"style":"heading2"},{"_key":"1765b1f3f7ff","_type":"block","children":[{"_key":"a55d92306b120","_type":"span","marks":[],"text":"When we talk about human skills, we tend to default to empathy, judgment, and decision-making. But that’s still thinking in isolation, focusing on one person’s capability at a given moment. What makes human intelligence truly irreplaceable in this era is something more than that. It’s the capacity to sense the dynamics between people; to understand cause and effect not just linearly but synthetically — how decisions, people, and culture weave together over time."}],"markDefs":[],"style":"normal"},{"_key":"0a1ebd5a2f03","_type":"block","children":[{"_key":"6adcbbda726f0","_type":"span","marks":[],"text":"This is the intelligence that builds the conditions for innovation. When you understand the system well enough to know what the problem is and how the people involved can solve it. It’s process thinking in workplaces that used to only reward results. It’s systems awareness in a world that has been taught to measure outputs, not impact."}],"markDefs":[],"style":"normal"},{"_key":"0e45c5894d02","_type":"block","children":[{"_key":"125dfab434970","_type":"span","marks":[],"text":"This is how care becomes operational as a practice of attention. Paying attention to what’s happening between people, not just to what’s being produced. Noticing what isn’t being said. Tracking what a decision costs in human terms before the dashboard catches up. That attentional practice is what holds a team together under pressure, what makes collective intelligence possible, and what allows leaders to sense what’s emerging before it becomes a crisis. They pause to discern how a decision made today shapes the trust, cohesion, and capability available six months from now."}],"markDefs":[],"style":"normal"},{"_key":"435a43a4d728","_type":"block","children":[{"_key":"cbe9cd0cad440","_type":"span","marks":[],"text":"The research confirms it: According to a recent study by "},{"_key":"cbe9cd0cad441","_type":"span","marks":["05962be092a6"],"text":"Chief and The Harris Poll"},{"_key":"cbe9cd0cad442","_type":"span","marks":[],"text":", 71% of women leaders are already the first in their organizations to notice emerging risks before they become crises. That’s what practiced relational attention looks like in a living system. That’s what you’ve been doing — perhaps without calling it intelligence, perhaps without being recognized for it — every time you read a room, sensed what wasn’t being said, or understood what a decision would cost in ways that didn’t show up on any metric."}],"markDefs":[{"_key":"05962be092a6","_type":"link","href":"https://chief.com/women-leaders-agentic-ai-study-2026"}],"style":"normal"},{"_key":"fc2d07fadeaa","_type":"block","children":[{"_key":"94d3640837e60","_type":"span","marks":[],"text":"That capacity was never soft. It was always the infrastructure. And now the infrastructure is the point."}],"markDefs":[],"style":"normal"},{"_key":"767e6dd17115","_type":"block","children":[{"_key":"f9722da046e40","_type":"span","marks":[],"text":"Crossing the Bridge From Self-Doubt to Self-Trust"}],"markDefs":[],"style":"heading2"},{"_key":"e353b6c9633a","_type":"block","children":[{"_key":"7895315b50850","_type":"span","marks":[],"text":"So, why are so many women still standing outside the room when it comes to AI?"}],"markDefs":[],"style":"normal"},{"_key":"c24f9f2c109c","_type":"block","children":[{"_key":"42259f54cc6a0","_type":"span","marks":[],"text":"Because we were taught to think in goals and results and translate ourselves into that language to be heard. To lead with the outcome, justify with the data, and keep the relational thinking that got us there quietly in the background. Over time, that translation becomes self-erasure — the process was always the real work, but the result was all that counted. You stop trusting the way you think because the culture kept telling you it wasn’t rigorous enough, fast enough, certain enough."}],"markDefs":[],"style":"normal"},{"_key":"9986b36a0154","_type":"block","children":[{"_key":"adba07a904730","_type":"span","marks":[],"text":"The bridge from self-doubt to self-trust isn’t built by accumulating more credentials or waiting until you feel certain. It’s built by returning to your own intelligence — the process-oriented, relationally aware, cause-and-effect thinking that was always there — and trusting it enough to lead from it."}],"markDefs":[],"style":"normal"},{"_key":"2d985e523a43","_type":"block","children":[{"_key":"235dcbed2c380","_type":"span","marks":["strong"],"text":"Here’s what that practice looks like in real time."},{"_key":"235dcbed2c381","_type":"span","marks":[],"text":" "}],"markDefs":[],"style":"normal"},{"_key":"4a07339a552b","_type":"block","children":[{"_key":"c68d8760cc2f0","_type":"span","marks":[],"text":"Before the meeting, the decision, the conversation that matters, pause. Start in the body: breathe deeply into your belly, notice if your mind is racing or present, whether you’re in a state of reaction or readiness."}],"markDefs":[],"style":"normal"},{"_key":"fdbaa49f1fbf","_type":"block","children":[{"_key":"a1d519f225250","_type":"span","marks":[],"text":"From that grounded place, ask yourself: "},{"_key":"a1d519f225251","_type":"span","marks":["em"],"text":"What do I need right now so that I can lead this well?"}],"markDefs":[],"style":"normal"},{"_key":"1b7a47849fda","_type":"block","children":[{"_key":"3791e8a77dc70","_type":"span","marks":[],"text":"Then move outward to the work itself. Ask: "},{"_key":"3791e8a77dc71","_type":"span","marks":["em"],"text":"What is this for? Who is it for? Why does it matter? "},{"_key":"3791e8a77dc72","_type":"span","marks":[],"text":"Those three questions align intention with attention. They ground you in purpose before you act, return you to your North Star, and reconnect you with what you care about. That’s how you move from reactive to intentional, from translating yourself into the old language to leading from the one you were already thinking in."}],"markDefs":[],"style":"normal"},{"_key":"30b45dc376c9","_type":"block","children":[{"_key":"91a411a3cbf10","_type":"span","marks":[],"text":"Do it with your team. Pause together. Ask together. That’s where collective intelligence begins — and where the shift from workforce to force of work, from silos to ecosystem, from competition to cohesion, and from human in the loop to human in the lead."}],"markDefs":[],"style":"normal"},{"_key":"76842f7e7dc8","_type":"block","children":[{"_key":"160eb69b9bab0","_type":"span","marks":[],"text":"Human-Powered. Care-Driven. Built to Last."}],"markDefs":[],"style":"heading2"},{"_key":"4e2ae9832094","_type":"block","children":[{"_key":"533ffb9819b70","_type":"span","marks":[],"text":"It’s not fair to call the hesitation many women feel around AI right now imposter syndrome. It’s the last echo of a permission structure that no longer has any authority. You were never waiting because you weren’t ready. You were waiting because a system had trained you to think in its language rather than your own. That system is being dismantled, and the room is being rebuilt around the intelligence it spent decades undervaluing.\n"}],"markDefs":[],"style":"normal"},{"_key":"365a679fdf86","_type":"block","children":[{"_key":"978503b09c1b0","_type":"span","marks":[],"text":"Women spent decades being told to fit into the room they are now the best architects to redesign. Those who are still standing outside it are already ready — they just need to remember how they think and trust it enough to walk in."}],"markDefs":[],"style":"normal"}]},"href":"https://chief.com/articles/how-amy-errett-built-madison-reed","relatedArticles":[]}},
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